‘You’re on hold forever.’ Social Security applicants complain about agency’s long waits

“You call, and you’re on hold forever,” Latsha said. “For three weeks now, I’ve been trying to get in touch with them.”

“The pandemic didn’t cause these problems, but it really shined a spotlight on them.”
    Nancy Altman – president at Social Security Works

“The Covid-19 pandemic has demonstrated that in many cases — and particularly for low-income seniors and people with disabilities — there is often no substitute for individualized, in-person assistance,” Larson wrote.

With more baby boomers due to reach retirement age and others newly eligible for survivor benefits due to Covid-19 deaths, the agency is poised to see increased demand.

“Certainly in a moment like now, they really should dramatically increase the funding, because it’s logical,” Altman said. “There’s a real need.”